Shipping, Returns & ExchangesUpdated 24 days ago
What is the return policy?
We have a 100-day, risk-free return policy for all of our pillows.
If you are not 100% satisfied with your purchase, feel free to start a return or exchange here within 100 days of when you received your pillow: lagoonsleep.com/returns OR contact us at [email protected].
We'll send you a prepaid return label for a free, easy return. Once we receive your returned item(s), we'll issue you a full refund within 2-3 business days to the form of payment you made your purchase with.
Can I exchange my pillow for a new one?
Absolutely! We’re more than happy to give you advice on a pillow that would work better for you, as well — contact us at [email protected]. Once you know what pillow you’d like to exchange for, you must start your exchange within 30 days of when you received your pillow at lagoonsleep.com/returns.
Please indicate which pillow you’d like in exchange, including size. You will receive a return label, and when we receive your original pillow, we will send your new one within 2-3 business days.
How much does shipping cost?
Shipping is free for all orders in the 48 contiguous states in the U.S. Standard shipping charges apply for Alaska, Hawaii and international orders.
It typically takes 1 business day to process your order and another 3-5 business days to arrive at your destination.*
Please keep in mind that we ship orders Monday through Friday (excludes weekends), and any orders placed after 1 p.m. CST will be processed the following business day.
*Shipping timelines and cutoffs are based on shipping estimates provided by UPS, USPS, FEDEX, and any other carriers we may use. Please note that we cannot control or be liable for any delays nor guarantee any delivery dates due to circumstances beyond our control (i.e. weather-related, acts of God, natural disasters, or other Carrier related delays).
Do you ship internationally?
We are happy to ship internationally to most countries. To see if shipping is available to your country simply proceed to checkout to see availability. Standard shipping charges apply for international orders as well as Alaska and Hawaii.
What is the warranty on pillows?
We’re happy to offer a 5-year limited warranty for our pillows. To make a warranty claim email [email protected] and provide us with your order number.
If you’re giving our products as gifts, please provide the lucky recipient with the order number you receive in your confirmation email. We can’t verify an order or enact a warranty without this.
Warranties only apply to products that are purchased directly from Lagoon.
The warranty covers material damage to the pillow(s) incurred under correct use or manufacturer defect. Lagoon is not liable for claims that exceed the cost of the product. Lagoon is not responsible for any incidental or consequential damage from the use of its products. The warranty does not apply in cases of misuse or abuse of the products. Improper installation or failure to follow washing instructions will void the warranty.
Any warranty claims outside of the 50 states are responsible for shipping and any applicable duties and taxes.
My package went missing. What should I do?
Lagoon is happy to offer package protection through our partner at SavedBy. If you purchase package protection at checkout (default option), your package will automatically be protected. If you unselect this option, Lagoon is not responsible for lost or stolen packages.
Here's more about our coverage offered through SavedBy...
What is SavedBy Package Protection?
SavedBy Package Protection is an optional add-on that can help cover the cost of lost, damaged or stolen packages. We do everything that we can to make sure the package gets to you, but in cases when issues arise SavedBy can help.
How Much Does it Cost?
SavedBy varies depending on the price of your order. It will automatically calculate once you begin to add items to your cart.
Do I need SavedBy?
You don’t, but it can help speed up the process of resolving issues related to shipping. And in some cases where packages may not be covered by us, SavedBy can help where we wouldn’t be able to.
How do I use my SavedBy Protection?
If you have issues with your package, reach out to SavedBy directly here: https://savedby.io/file-a-claim. Please review their policies to make sure that your package can be covered here: https://savedby.io/policies
How long do I have to wait until I can receive a new package?
SavedBy can help send a new package within 1 business day! Sometimes it may take more, but in most cases they are very quick to resolve any issues that arise.
Will SavedBy reach out to me directly?
SavedBy will send you an email confirmation once you have placed an order in our store that includes their SavedBy Package Protection. Keep your eye out for it!
If you have any questions for their team, or have filed a claim, they will email you directly with any questions, updates, and resolutions. Their email address is: [email protected] for general questions, and [email protected] for issues with packages.
What should I do if I did not purchase package protection?
- Please check with your household members or neighbors to see if anyone may have received the package. Oftentimes, this is how our customers have found their lost packages. If no one has received your package, continue with the following steps.
- You will need to open a claim with the shipping provider. Please check your tracking number to see which provider is set to deliver your package. You can do a Google search of the provider name and “claim” for instructions on how to submit a claim.