Shipping, Returns & ExchangesUpdated 8 days ago

What is the return policy? 

We have a 100-day, risk-free return policy for all of our pillows.

If you are not 100% satisfied with your purchase, feel free to start a return or exchange here within 100 days of when you received your pillow: lagoonsleep.com/returns OR contact us at [email protected].

We'll send you a prepaid return label for a free, easy return. Once we receive your returned item(s), we'll issue you a full refund within 2-3 business days to the form of payment you made your purchase with. 

Can I exchange my pillow for a new one?

Absolutely! We’re more than happy to give you advice on a pillow that would work better for you, as well — contact us at [email protected]. Once you know what pillow you’d like to exchange for, you must start your exchange within 30 days of when you received your pillow at lagoonsleep.com/returns.

Please indicate which pillow  you’d like in exchange, including size. You will receive a return label, and when we receive your original pillow, we will send your new one within 2-3 business days. 

My package went missing.  What should I do?

Lagoon is not responsible for lost or stolen packages if the courier has marked the package as “Delivered.” However, we'd be happy to assist you with your lost order. Please follow our steps below:

• Please check with your household members or neighbors to see if anyone may have received the package. Oftentimes, this is how our customers have found their lost packages. If no one has received your package, continue with the following steps.
• You will need to open a claim with the shipping provider. Please check your tracking number to see which provider is set to deliver your package.  You can do a Google search of the provider  name and “claim”  for instructions on how to submit a claim.
• Contact us at [email protected]. Let us know that your package is missing and provide us with the following information: 1) your claim number from the shipping provider, and 2) a shipping address where an adult will be present to sign for the re-shipment.

How much does shipping cost? 

Shipping is free for all orders in the 48 contiguous states in the U.S.  Standard shipping charges apply for Alaska, Hawaii and international orders.

It typically takes 1 business day to process your order and another 3-5 business days to arrive at your destination.*

Please keep in mind that we ship orders Monday through Friday (excludes weekends), and any orders placed after 1 p.m. CST will be processed the following business day.

*Shipping timelines and cutoffs are based on shipping estimates provided by UPS, USPS, FEDEX, and any other carriers we may use. Please note that we cannot control or be liable for any delays nor guarantee any delivery dates due to circumstances beyond our control (i.e. weather-related, acts of God, natural disasters, or other Carrier related delays).

Do you ship internationally? 

We are happy to ship internationally to most countries.  To see if shipping is available to your country simply proceed to checkout to see availability.  Standard shipping charges apply for international orders as well as Alaska and Hawaii.

What is the warranty on pillows?